Categories
Innovation Management

“Technological revolution is not eroding the company, it is reinventing management”

The bank sees new technologies as both drivers of change and opportunities to facilitate the necessary transformations. In organisational terms, they do not erode the company; rather, they serve to reinvent management.

The bank operates in a highly dynamic environment. It must continually adapt, anticipating economic and behavioural changes as accurately as possible, and pursuing the transformations that are essential to ensure that it remains economically and socially useful and competitive. New technologies are both drivers of change for the bank and opportunities to facilitate the necessary transformations. Contrary to the predictions of a number of commentators, the technological revolution, with the rise of digital and artificial intelligence, has not “disrupted” banking. Indeed, the commercial bank has been able to take advantage of this to sustain and strengthen the very essence of its business and its added value: intermediation and advice. The key importance of its role has been widely confirmed during the health crisis. This talent for continual self-reinvention in the face of historical upheaval requires us not to give in to the temptation of Brownian movements, nor to lose sight of what makes the bank useful to its clients. This can be achieved by cultivating the field of both human and digital investment.

This is true of the relationship between the bank and its customers, and it applies equally in its internal functioning. The traditional organisational structure of any company – including banking – has been based on centralised decision-making, highly structured hierarchical relationships and top-down information. This approach had ceased to be compatible either with the practices the digital revolution has enabled in terms of the circulation of information within the company, or with the transformations required by the profound changes taking place. Instead, there is a strong need for agility and innovation, as well as the development of a sense and taste for entrepreneurship (or rather intrapreneurship). Both are necessary for the ongoing process of adaptation, which is the only way to survive and develop in a rapidly changing environment. And of course, this is also true for the banking sector. 

Work even more desirable and motivational

At the same time, employees’ expectations have changed, with a growing need for autonomy and a quest for meaning. They want to understand the strategy and feel involved. New generations believe that work must be even more desirable and motivational.

All these considerations are prompting a rethink of the structure of the company and the role of the manager. This means reinventing the way in which we organise work. But not “uberising” it in an attempt to respond to some ephemeral, evanescent conception of the company which, via digital technology, some see as coming to resemble a community of contributors brought together for the specific projects to be carried out, and thus driving out salaried workers. In an economy driven by innovation and knowledge – both of which are central to competitiveness – only the company, with its organisational and financial resources, can provide training for employees throughout their working lives and meet their need for professional development. In addition, all complex activities require a strong organisational structure, significant capital, material and technical infrastructure, and precise linkage between its different components. This does not lend itself well to ad hoc associations of discrete individuals. Banking is an obvious example, among many others. The pandemic has further highlighted the economic, social and human limits of teleworking itself: while useful, it is no panacea. In many cases, teleworking is certainly effective in ensuring business continuity and smarter time and transport management. But it is not a solution for meeting the fundamental need for socialisation that can only be met by working together, in the same place. Nor can it claim to match the effectiveness of fluid and physical relationships, communication and interactions. The company thus creates a community of men and women whose projects and activities are useful to society and thus have a meaning. And digital technology is a facilitating force here. 

In addition, the company – in the manner of a living organism that has to transform continuously in order to survive – must intelligently combine two indispensable organisational principles. The first of these is the necessary level of order between the parties, thus ensuring coordination and continuity for the activity through compliance with operating standards and rules, and management “routines”. The second is autonomy and empowerment for the teams and employees themselves, providing the necessary flexibility and adaptation to handle the long-term transformations essential to the survival of this living corporate organism.

Autonomy and empowerment

Consequently, in order to encourage the autonomy and entrepreneurial capacity of teams, managerial culture must also evolve. The manager, whose role is fundamental to successful transformations, is now required to assemble a community of players around projects that are relevant to the company. Gone are the days of supervising managers whose power derives from the possession of information. That information is now freely available, and circulates within the company without being “handed down” to employees by management alone. Managers must communicate the bank’s strategy, provide meaning and perspectives, be able to anticipate sticking points, and remove obstacles to change. Similarly, they must help to train and coach employees to enhance their skills and added value, develop their ability to be self-reliant and experience the pleasure of giving their best. And individual managers must create a structure for transformation in their own field, and ensure that organisational and technological innovations are understood, shared and experienced. Lastly, managers must ensure that each employee is, wherever possible, an active participant in the change process, in line with a process built on joint efforts. Such a philosophy calls for action and transformation.

In this respect, new technologies are once again very useful, but they do not “disrupt” the very concept of business and management. Rather, they facilitate greater efficiency.

In the bank – which is a service company – this approach is all the more essential given that human capital is the primary driver of competitiveness. We must make a commitment to the human element at a time of increasing risk of disintermediation and the “uberisation” of banking. Digital technology is certainly necessary and useful, but the human element is the differentiating factor.

Such a managerial paradigm shift is thus essential to ensure the changes already underway are managed as successfully and harmoniously as possible. This is a far cry from “disruption”, which often stems from a failure to anticipate long-term developments. 

Categories
Bank Management

Interview of Olivier Klein, CEO of BRED Group, from BRED 2021 activity report

How were the BRED Group’s results in 2021?

The BRED Group achieved excellent results in 2021, with an NBI of €1,456m and net income of €412m, up respectively by 61% and 129% since 2012. The BRED Group’s cost-to- income ratio of 55.1% and the change in its shareholders’ equity emphasise the effectiveness and strength of our bank, and its ability to contribute, alongside its customers, to the development of its territories.

These achievements are driven by all of our businesses, and in particular by commercial banking in France, which recorded an increase in revenue in 2021 of 5.4% and a continuous cumulative increase of 50% since 2012, thereby easily outperforming the market. Abroad, the BRED Group has also strengthened its positioning with growth in NBI of 25.7% at constant exchange rates, despite the closure of borders due to the pandemic in some countries where we are present. Finally, our trading desk maintained a very good level of earnings.

2021 was also a year in which BRED achieved recognition. In particular, it was chosen by the European Commission to place its bond issues, won second prize in the category “best affiliated private bank” at the Sommet du Patrimoine et de la Performance, won an award for the best banking individual retirement savings plan on the market, and was awarded the Label of Excellence by the Dossiers de l’Épargne. Not forgetting that its subsidiary in Laos was named the best corporate bank in the country.

However, beyond the figures and awards in 2021, what I retain above all from that year, and what represents our main source of collective pride, is the relevance of the strategy introduced ten years ago: banking without distance, which has given rise in recent years to “100% advisory banking”. This strategy is an unprecedented source of resilience in an environment that is still heavily constrained by the structure of interest rates, the technological revolution, and more recently by the health crisis. It has guided all our decisions to combine the protection of employees with support for our customers and territories. Applied to each of our businesses, it has enabled us to achieve outstanding performance over the last ten years.

What is the strength of the “banking without distance” strategy?

Behind this approach and at the basis of our culture of efficiency is a multidimensional philosophy of proximity and added value.

Local proximity to our customers first of all, which we have endeavoured to strengthen in recent years and to significantly improve. Indeed, banking without distance shows the BRED Group’s ability to meet the ever-increasing expectations of individuals, professionals and companies of all sizes, both in terms of the overall long-term relationship and of services and advice. It shows the relationship of trust that we are continually striving to enhance: trust in our ability to support our customers on a long-term basis in their personal or corporate projects. Trust as well in our ability to meet their needs for financing, sound investments and data protection.

This philosophy also covers our proximity to the territories. We are a cooperative bank, with a particularly strong role in the territories where we are established, both in France and abroad. We are in perfect harmony with them, with converging interests. If one day, one of our territories shows lower profitability than others, the savings collected there will be used to finance the development of projects in those territories, and will not be allocated to another territory offering better profitability.

The third aspect of proximity concerns decision-making; our customers know the people ultimately in charge at BRED and its banking subsidiaries, and decisions are made at the most local level.

Finally, managerial proximity, which is just as essential, because commercial banking is a business that involves consulting, and the ability to mobilise teams to support customers sets us apart. Our employees are involved in the strategy, we give them the keys not only to understand it but also to be key players in it.

The added value of advice to all our customers is one of the foundations of our strategy. Customers, who are better- informed and more exacting, expect to have advisers who can meet their specific needs, and who are highly competent. This is what the BRED Group strives to offer and which has resulted in the emergence of “100% advisory banking”.

The BRED Group works in two related but different worlds: those of transaction banking and advisory banking. How has your banking without distance strategy affected the way you deal with convergent but different needs?

Banking without distance means knowing that it is essential to be one of the best players in digital technology, but this is not enough. The future of the BRED Group is therefore also rooted in the philosophy of an overall close relationship that we mentioned earlier.

Based on this conviction, we have created a banking model that is as efficient in the field of transactions as online- only banks, but with a crucial extra element that makes it possible to completely satisfy customer requirements: high value-added personalised support. We have undertaken to enhance the overall close relationship that BRED maintains with its customers, in each of its territories, by focussing our thinking on human capital, which is irreplaceable. Far from closing our branches, we have reorganised them to dedicate them entirely to advisory banking. We have continued to train our employees in order to perfect their expertise in the customer segment they cover, thereby improving our quality of advice, responsiveness and proactiveness.

At the same time, we have invested heavily in new technologies to offer a better customer experience, in particular with a daily banking application recognised as one of the best on the market. Furthermore, we have used digital technology to free our advisers and support departments from low value-added tasks. Finally, we have developed non-banking services.

How is your status as a cooperative bank also a strength?

Although our banking without distance strategy has guided us for almost 10 years, the cooperative dimension represents our roots. Our members are customers, men and women from all sectors who contribute to the economic and social dynamics of the territories where we are present.

This model meets our customers’ expectations, as is shown by the success of BRED’s capital increases.

Thanks to this original status, BRED’s strategy does not depend on the financial markets, their volatility and herd behaviour, such as the very short-term pressure they impose.

Our cooperative model looks to the long term, and is inclusive and committed to the territories, and is therefore more relevant than ever, as in essence it tackles the major transitions currently under way, and makes the issue of social engagement central to our model, our strategy and our governance.

As a cooperative bank, without distance, BRED combines a philosophy of proximity and added value, with a culture of efficiency and collective share ownership.

To cope with the challenges of the future, it will continue to deploy this joint model of capitalism with a positive impact, in which the customers and members, as well as the employees and the company as a whole, are central to its strategy.

Read BRED’s full 2021 activity report

Categories
Bank Management

BRED Group shows positive growth in all its activities

Commercial banking France and the capital markets division continue their strong momentum

In the first half of the year, commercial banking France once again confirmed its very strong momentum, with revenues up 7% compared with the first half of 2020, after a cumulative increase of 45% over the past eight years. This growth was driven by changes in savings deposits and loan outstandings, the increase in market share and better customer equipment, which strongly offset the effects of lower margins. Outstanding customer loans increased by 16.7% and deposits by 8.1% compared with the first half of 2020.These results were made possible by the intensification of the overall close relationship in each of the customer segments in France.

Branches fully dedicated to advisory

This trend in the network is the result of ongoing investments in branches and digital tools, as well as the training of its advisors, which are wholly dedicated to customer advisory services.

In 2020, BRED Group rolled out a branch model fully dedicated to advisory. This new organisation allows our advisors to spend more time on their customers’ projects. Customers choose their methods of interaction: telephone, video or face-to-face at the branch.

This new organisation has led to a sharp increase in meetings and new relationships, while the attrition rate has declined significantly. In addition, the average coverage rate has passed the threshold of 10 products per customer, with significant growth in property and casualty and personal protection insurance. The unit-linked rate in life insurance inflows increased to reach 58%.

A leading business partner

BRED is a major partner for companies of all sizes, SMEs, ISEs, large corporations and institutional investors. BRED has strongly supported its corporate clients during the pandemic, both in credit and in advisory services (€2.3 billion in government-backed loans since April 2020).

It provides tailored solutions in flow management, international development and structured financing.

It is also supported by its trading desk, which posted an excellent performance in the first half, and which is a key player in the European money market. It further strengthened its leading position with more than €100 billion in outstanding negotiable debt securities placed with international investors. BRED is also a recognised player in the private debt segment, also through financing incorporating non-financial criteria (ESG), with more than €1 billion arranged to date on behalf of SMEs and ISEs.

BRED is one of the five French banks and 39 European banks to have been selected by the European Commission as Primary Dealers for the placement of its debt issues under the NextGenerationEU plan. It also places the short-term debt (less than one year) of Austria, Ireland, Belgium, the Netherlands and Estonia.

BRED consolidates its international growth

BRED has strengthened its international presence and posted revenue growth of around 18% at constant exchange rates. It benefited from strong growth in Cambodia and the Fiji Islands, as well as an excellent performance in international trade financing in Geneva.


BRED Group carried out two capital increases to speed its development in Asia-Pacific. A first of USD 35 million for its subsidiary BRED Bank Cambodia, the leading European commercial bank in Cambodia, a second of USD 36.5 million for its subsidiary BRED Bank Fiji, which significantly increased its market share in the first half of the year.


BIC BRED Suisse, its subsidiary specialising in international trade financing, posted a very good performance, mainly due to the 19% increase in its client portfolio in one year and the rise in commodity prices.

Very good half-year results

NET BANKING INCOME INCREASES
FROM 25% TO €764.7m

COMMERCIAL BANKING FRANCE NBI
UP 7%

INTERNATIONAL BANKING NBI
UP 18%
(at constant exchange rates)

COST/INCOME RATIO
OF 53.1%

NET INCOME OF €237m

EQUITY OF €5.2bn

BRED Group posted a sharp increase in consolidated net banking income (NBI): +25% to €764.7m. Excluding exceptional items, NBI increased by 28.1% to €761.5m.

Operating expenses increased by 6.7%, reflecting ongoing investments in IT systems and the digitisation of processes, the modernisation of the branch network, as well as in international development. Restated for the increase in variable remuneration resulting from improved results, operating expenses increased by 2%.

This led to a 55.2% increase in gross operating income (65.5% excluding exceptional items).

BRED thus has a cost/income ratio of 53.1%.

The cost of risk amounted to €54m, down 27%. There was no reversal of provisions on performing loans and receivables (phases 1 and 2) in the first half of the year.

The Group share of net profit for the first half was €237.1m. Excluding exceptional items, it came in at €235.1m.

Shareholders’ equity amounted to €5.2 billion at 30 June 2021, with an excellent overall solvency ratio of 17%.

About BRED Group

BRED is a cooperative Banque Populaire, supported by its 200,000 members, 5.2 billion euros in equity, and 6,000 employees – including 30% outside France and in the French Overseas Collectivities. It operates in the Greater Paris region, Normandy and in the French Overseas Departments, as well as in Southeast Asia, the South Pacific, the Horn of Africa and Switzerland via its commercial banking subsidiaries.

As a community bank with strong ties in local areas, it has a network of 475 business sites in France. It maintains a long-term relationship with 1.3 million customers. As part of the BPCE Group, BRED Banque Populaire operates in various activity sectors: retail banking, corporate banking for large– cap companies and institutional investors, wealth management, international banking, asset management, trading, insurance, and international trade financing

Categories
Bank Management

BRED Group 2021 interim results

NET BANKING INCOME UP BY + 25.0 %
(+ 28.1 % excluding non-recurring items)

ALL BUSINESS LINES STRONG CONTRIBUTORS TO NBI GROWTH:
COMMERCIAL BANKING IN FRANCE (+ 7.0 %)
INTERNATIONAL DIVISION (+ 18.3 % at constant exchange rates)
CAPITAL MARKETS DIVISION (+ 25.0 %)
INVESTMENTS ACTIVITIES (+ €110M)

STRONG COST-TO-INCOME RATIO OF 53.1 %

NET INCOME OF €237.1M

BRED’s half-year consolidated net banking income (NBI) significantly increased, rising 25% to €764.7m [1]. Adjusted for non-recurring items, NBI increased by 28.1%, totalling €761.5m. Compared to the first half of 2019, this trend is confirmed with a 22.4 % increase in BRED’s consolidated NBI.

All business lines contributed to this remarkable growth:

– Commercial Banking in France (including ALM) posted good NBI growth of 7.0 %. The momentum of added value advisory services and increased market shares more than offset the effects of narrowing margins. Customer loan outstandings rose by 16.7 % over the half-year period.

– The International and Overseas Territories Banking division posted a 18.3 % increase in NBI at constant exchange rates. It benefited from strong growth in its activity in Cambodia and Fiji Islands, as well as excellent performances in international trade financing in Geneva.

– Capital Markets activities achieved an excellent first half with NBI up by €18m (+25.0%), reflecting the ongoing strengthening of BRED’s position as a supplier of liquidity and investment solutions to large institutional clients.

– Lastly, the NBI of the Consolidated Investment Management division rose by €110m, due to the strong performance of the private equity portfolio following a subdued year in 2020.

Breakdown of NBI by division

Breakdown of NBI by division (excluding non-recurring items[2])

Operating expenses rose by 6.7 % on a reported basis (7.0 % excluding non-recurring items), reflecting proactive investments in technology, branch network modernisation and international development. Variable payroll costs have also been readjusted in line with interim results. Excluding these costs, growth in operating expenses amounted to 2.0 %.

Gross operating profit, up by 55.2 % (65.5 % excluding non-recurring items) has been positively impacted by the sharp rise in NBI and relatively lower rise in expenses. BRED posts a cost-to-income ratio of 53.1 % (on accounting result and 53.3 % excluding non-recurring items), a leading level of performance among French banks and a reflection of the effective conversion of costs into NBI.

The cost of risk stands at €54.0m, down by 27.0 %. No reversals of provisions on performing loans (stages 1 and 2) were made in the first half of the year.

The half-year net result group share reached a record level of €237.1m, more than double that of 2020 half-year. Adjusted for non-recurring items, it stands at €235.1m.

BRED consolidated income statement


[1] Proforma of the BPCE financial equation in 2019 and 2020. BPCE SA’s rules for re-invoicing expenses recognised in respect of its duties as a central institution changed in Q4 2020 with retroactive effect for 2020 et 2019.

[2] The NBI of the banking subsidiaries and controlling interests abroad is stated here in accordance with the percentage of the holding, independently of the accounting treatment.

Categories
Management

“Why is investing in human capital more important today than before?”

To restore sustainable growth, counting on the knowledge of men and women is more than necessary. For three reasons.

1- The innovation economy is making knowledge a core factor of competitiveness

We’re no longer in a catch-up economy like we were at the end of WWII. That economy required us to catch up with the level of demand, the standard of living, and more generally the level of GDP per capita of countries that didn’t have to face the war in the same way we did. Since the 1980s, we have entered an economy of innovation. Growth is of course still dependent on demand dynamics, but now supply dynamics are just as important. However, supply dynamics stem precisely from the capacity for innovation and research and development. Technical progress, creativity, development of new technologies, and the creation of new markets are crucial. In an economy of innovation, knowledge is at the heart of competitiveness. That’s why this new growth can only be achieved through a strong investment in human capital.

2- Globalisation increases qualification needs

It’s no secret that emerging countries are rapidly advancing and catching up with developed countries, which therefore have no choice but to differentiate themselves. There are two avenues for them: opting for a mid-level value-added economy, producing a mid-range, which requires lowering labour costs and social services to remain competitive with emerging countries; or preferring another option allowing wages and social levels to remain high, thanks to the search for added value through a high-end positioning. We’re not talking about luxury, but production at the technological frontier, which generates more added value. However, this can only be achieved through reforms to facilitate innovation and research and development as well as a significant investment in human capital, because added value also means higher qualifications.

Two eurozone countries have adopted one or the other of these strategies: On the one hand, Germany, which has generally had a satisfactory growth rate for a low unemployment rate, a very high current account surplus, and a zero budget deficit. On the other hand, Spain, which has been forced to lower its labour costs to ‘scrape by’ because of its mid-range focus. Its significant efforts have been economically successful, but they’ve had the socio-political effects we’ve seen. Meanwhile, France is at a crossroads. Its added value is generally fairly average  and the country has not made enough structural reforms over the last two decades to move upmarket to facilitate the transition to a high value-added innovation economy. It also hasn’t made much of a symmetrical effort on its labour costs, which are about the same as Germany’s. It therefore has an unemployment rate twice as high as its neighbour’s rate, lower growth on average, and high public deficits, such as current account deficits. To ‘come out on top’, the search for high value-added production is essential. This especially means repositioning on the technological frontier, which requires investing in initial and vocational training, education, and more generally human capital.

3- Employee demand for autonomy, enabled by the digital revolution, requires more training

The digital revolution we’re facing is changing not only customer behaviour, but also employee behaviour. Companies are no longer led or organised as they were before. A successful organisation must now satisfy a growing need for autonomy expressed by both customers and employees. These trends are leading to a shift from a highly vertical world to a more horizontal world. Employees need to understand, participate, feel more involved, and have less top-heavy management. As such, frameworks for collaborative work need to be multiplied and more meaning given to each employee’s work. That’s why management must change too. Managers can no longer base their legitimacy on controlling the information they hold, but should base it more on their ability to train their teams by taking a position in front of them, and not behind them like managers do who are simply content to supervise. Managers must explain and give meaning, but also allow employees to participate in decisions and choices on how to organise teams. Choosing this participative or collaborative way of managing allows employees to be more mobilised and committed and enables the company to avoid becoming more rigid in the face of changes. By injecting more autonomy into the organisation, while maintaining overall cohesion, the company will be able to absorb external shocks because it is more resilient. Conversely, a vertical hierarchy, which tends to be highly centralising, will be less able to cope with rapid, ongoing changes. However, creating the conditions for this autonomy requires a continuous investment in training, both in professional knowledge to allow employees to gain autonomy (since they depend less and less on the ‘wise leader’) and in learning about the behaviour needed to gain more freedom, using the prospect of intrapreneurship as a model.

Dealing with rapid changes in the economy, like technologies, means betting on intelligence. To be innovative and creative and not a follower, in both companies and countries, to be competitive, to find ‘top-down’ solutions in crises, and to seek added value as well as mobilise teams, the  bet on human capital is now more relevant than ever.

You can find this column on Hbrfrance.fr.

Categories
Management

Does the concept of a company need to be redefined?

The question of the definition and role of the company, which has been debated for several years, has now become very topical, bearing in mind the President of France commissioned a report on this very subject. Should only the shareholders be taken into consideration, or should all those who play a role in the business or who are affected by its activities, in other words its stakeholders, also be included?

The fundamental question is in fact “why redefine the company?”
Why is there a need to change what is already clearly defined in the French Civil Code, which states that a company must first and foremost serve the interests of its shareholders: “Any company must have a lawful object and be created in the common interest of its members.” In other words, the sole interest of the company and its sole objective is to serve its members, who are its shareholders.

I reiterate that the French Civil Code dates back to 1804, which is not entirely irrelevant to what follows.

Does the modern, temporary owner of equity, the shareholder of a listed company, still bear any relation to the member described by the 1804 Civil Code? That is really the fundamental debate to be had, the key point to try to consider.

Macron requested a joint report from Nicole Notat, former secretary general of the CFDT trade union, and Jean-Dominique Sénard, Executive Chairman of Michelin, two individuals who have vastly different experience of corporate life. Very recently published, the report is truly focused on the subject of how to redefine the company.

The report’s authors propose a change to the Civil Code definition as follows: “The company must be managed in its own interests, considering the social and environmental issues around its business activities.” They add that if the definition of ‘company’ is changed as they suggest, those companies that so wish should be offered the chance to also set out a reason for their existence, a purpose or raison d’être.

I am going to try to expand on this subject by adding my view, with a historical approach to the origins of the debate, its development since, and the forces that helped bring about this change.

According to Larry Fink, CEO of the world’s leading investment fund, BlackRock, whose job it is to make profitable investment choices in businesses, it is absolutely necessary to redefine the company to include an incentive to act for the common good. This stance is far removed from the first definition in the French Civil Code. In contrast, some fear that any such change will lead to companies being perpetually bound up in legal procedures.

In actual fact, this debate needs to be put into context to better understand it from a historical perspective and make our own judgement.

Firstly, the term governance appeared in the 1980s and became much more widespread in the 1990s. This “corporate governance” concept covered, and still covers for the most part, the way relationships between a company’s shareholders and its management are organised. This is generally what is meant when talking about corporate governance.

In practice, corporate governance – if we can use this new term to talk about an old subject – has actually evolved in line with the different eras of capitalism, and with its different regulatory practices. To the extent that nowadays we might wonder whether the term “governance” should not encompass the organisation of all relationships between a company’s management and all of its stakeholders, and no longer only with its shareholders.

Throughout the history of capitalism, while various regulatory practices have followed one after the other, they have never entirely eliminated previous practices, so while new forms supersede old forms, the old practices can linger in small ways.


The first of the old styles, still very much alive nonetheless, and practically the only form of governance in the 19th and early 20th centuries, family capitalism was the initial form of business development. These companies were built on the basis of a family-run capitalism where the relationships between shareholders and managers were very straightforward. From the point when you economically exploit an idea by creating a company and developing it, you are both the managing director and the shareholder. Families such as Wendel, Michelin and Renault all started in this fashion at around this time. They often gave their firm the family name. The families were the owners of the businesses and they ran them, basically. Obviously, there were no great discussions about profit allocation, or about who would be the managing director. There were therefore no governance problems.


Next, mainly in the inter-war period, in both the United States and Europe, a form that could be called “managerial capitalism” appeared.

What is managerial capitalism? It is the result of some highly significant historical developments.

The first was businesses being passed on to the following generations. The children, of which there were sometimes many, and then grandchildren. Naturally, and quickly, many heirs no longer held senior management positions in the company. A way therefore had to be found to buy out these heirs, either partly or totally. Secondly, the businesses had grown. To be able to grow more and more, they had to allow outside investors to take equity stakes. Their capital was therefore no longer held solely by family members. This was reflected in the expansion of joint-stock companies. Joint-stock companies were different from companies formed by associate members. This was a fairly radical development, and made it possible to receive capital funds from shareholders who were not executive management. In such cases, a shareholder is far removed from the position of an associate or partner. Naturally, from the point that shareholders ceased to be involved in management of the business, and ownership was no longer passed down through generations of the family, some liquidity of capital invested had to be organised; in other words, some assurance provided that non-executive shareholders were able to divest if they so wished. This stretched still further the connection between permanent executive management and shareholders, who were temporarily stakeholders in the company. It resulted in the development of stock exchanges, an increasingly important factor in regulation. In the United States now, in 80% of corporations, shareholders do not hold more than 10% of the shares.

This shows how far the disconnect between executives and shareholders has grown.

Very often, as a consequence of historical development and because share ownership was scattered, no single shareholder had any influence on senior management. It was difficult for shareholders to exert any real, effective control over executives. In a way, then, shareholders’ freedom to sell their shares was exchanged de facto for loss of management control.

As a result, shareholders seeking liquidity probably had neither the wish nor the time to control the managing director. In this way, in the period before and after WW2, senior executives gradually freed themselves from their shareholders, and set up a sort of internal managerial control. Shareholders had the formal right to appoint members of the Board of Directors and the Supervisory Board, and these boards had the formal right to appoint senior executives. But often, however, and even now it still happens, senior managers themselves co-opted the members of the Supervisory Board or Board of Directors, and although independent members might well have also sat on boards, many independent directors in larger companies were the nearest and dearest of senior management. Rules might well have been laid down, but the fact nevertheless remains that independent directors are still co-opted.

Companies gradually grew into conglomerates and the managing director figure became vital, and rightly so, in the three decades after WW2.

What is the basis for these senior executives’ authority? It is based on their skills and expertise, and here is where technocracy emerged. Their authority arises from their technical capability and managerial competence. These executives, in a sense emancipated from their shareholders, sought growth and a long-term future for their company, which is entirely laudable, and often also increased their power by virtue of the size of their group.

In this arrangement, the shareholders’ role is somewhat reduced and the efficiency of the company, from the shareholders’ point of view in any event, was not senior management’s priority. The priority was not necessarily the constant search for the best value or the greatest efficiency. The objective was therefore not increased value for shareholders.

As a result, in fact, yields were not especially advantageous for shareholders over this period. Indeed, up to the mid-1970s, yields were often distinctly unattractive.

Then, consequently, because every system produces excesses, we moved on to a version of capitalism we might call shareholder capitalism.

We did not revert to family capitalism, but managerial capitalism was left behind, mainly in the 1980s and 1990s, and shareholder capitalism began.


So, what actually happened? In the late 70s, and particularly in the 80s, three phenomena were seen.

The first phenomenon that could be seen around this time was the relative decline in the economic power of the United States. In the late 70s and early 80s, the USA was wondering about its economic decline. The common view that began to circulate at that time was that American conglomerates, formed and developed up to the mid-70s, were not very efficient nor very competitive, and that their at-all-costs diversification did not deliver great profitability, and in fact contributed to the relative economic decline of the United States.

The second factor at this time was the globalisation of financial markets, deregulation and the opening-up of financial markets and banking. This naturally meant the return of shareholders and creditors. Financial globalisation actually returned some power to them. During the previous years, the 1970s, negative real interest rates had been seen. Inflation was often higher than nominal interest rates. Debtors were at a distinct advantage, and companies’ first thought was always to borrow.

From the late 1970s and early 1980s, monetary policies fought inflation and economies shifted to much higher interest rates resulting in real interest rates, i.e. rates after inflation, being positive. Power then moved from debtors to creditors, and also to shareholders, who with globalisation, were able to chose the best locations to invest in shares from the entire world. They accordingly become more demanding in terms of yield expectations, and therefore exerted more pressure on executives.
The stock market was to become increasingly important from the 1980s, and shareholders regained power. How? As they had many more investment choices, they exercised their freedom to sell whenever they felt returns were inadequate. If shareholders sell shares in one company on a massive scale, it becomes weaker and a take-over target, and senior management is at risk of being replaced. Executives then feel under threat. And in the second half of the 80s, traders would buy groups, then carve them up by selling them piecemeal, with potentially considerable capital gains.
This gave rise to a third phenomenon: a stronger corporate role for shareholders. This power, derived from their capacity to sell the company’s shares, or buy them during hostile takeovers, etc., thereby unsettling senior management, led spontaneously to something of a strengthening of their corporate role.

The result of this has been a recalling to order of executives by those on whose behalf they act; and hence the appearance of “governance”. That is, shareholders taking charge of their role as principals and requiring managers, as their agents, to prioritise the maximisation of shareholder wealth in their objectives. In companies, this has brought about the creation of audit committees, remuneration or selection committees, strategy committees and risk committees.

Nowadays, in banks for example, and a good thing too, regulators check that governance is of a good standard and that members of the Board of Directors or Supervisory Board receive the right information, that audit or risk committees investigate issues thoroughly, and so on.

Similarly, executive remuneration now included incentive schemes to align their interests with those of their shareholders. The proportion of bonus payments rocketed, and stock options became very commonplace in the 1990s. This made sense in the light of the excesses of managerial capitalism.

Naturally, sanctions then developed. If value creation was inadequate, the managing director was fired, which really did not happen much in previous decades. Sometimes it became a mania, and whenever profits were deemed inadequate, senior managers were dismissed. Profitability norms emerged in the 1990s and then in the 2000s, as ROE – return on equity – norms were established at 15% minimum, regardless of the sector, competitive environment or any other factor. The theory of value creation also burst forth, totally paradoxical in my opinion, but very much followed. To what end? To develop efficiency, competitiveness and profitability and to give more significant returns to shareholders, something they had singularly not had, it must be agreed, during the previous 30 years.

What are the positive effects of shareholder capitalism? A number of virtuous circles were started.

The first, by way of example and symbolically, was Silicon Valley. The reason was because it was extremely favourable towards innovation in the 80s and 90s and indeed still is now. Technological innovation in particular was triggered by an explosion in highly innovative small companies, start-ups of all kinds.

They were able to flourish so quickly, so healthily and expand so strongly because they were able to attract talent by means of stock options. It thus became possible to reward the risk such talent was taking, as they could have earned much higher salaries if they had joined established major corporations. They were taking much more risk, received a lower salary, but could become wealthy if the firm was successful, which is usually very difficult as an employee. So it enabled a financial environment favourable to technological innovation to be created. This was the first virtuous circle.

The second virtuous circle was based on the fact this fostered the development of venture capital, or private equity, since stock market listing was an obvious outcome for these start-ups.

Venture capital expanded very swiftly, and provided a great deal of capital to start-ups because it was attracted by the extraordinary potential for capital gains if they met with success.

These innovative companies found the capital to grow and succeed often enough for it to be statistically significant.

It should be borne in mind that, for these two reasons alone, productivity gains in the USA from 1994 to 2005 were twice as high as those seen in Europe. So, there was a real phenomenon of innovation, producing productivity gains and brought about by everything we have just mentioned.

Added to this is American universities’ closeness to industry and the development of applied research in their research centres, which are effectively focused on the needs of businesses.

The third virtuous circle, and very well it worked too in the 1990s, was employee share ownership, very widespread in the United States in particular. In this way, when value increases strongly, also linked to the regular lowering of interest rates over this period, employees’ income climbed beyond their salaries. The effect was greater purchasing power, more growth and more development for businesses, and therefore greater value.

And thus the virtuous circle was complete.


However, this shareholder capitalism became dangerous. Despite all these successes, in reality, it quickly led to astounding excesses, that explain why we are considering leaving shareholder capitalism behind and perhaps creating a version of capitalism that I will call partnership capitalism.

These excesses have been seen since 1997. They arose from the belief that economic cycles had ceased to operate, since virtuous circles had begun to spin, and that from the point when enterprise values rose perpetually, incomes then increased (albeit not through wages and salaries), which in turn then brought about greater demand, and therefore greater growth, etc.

So it was we believed in the 90s that economic cycles had stopped and crises were a thing of the past. However, every time we think that, we are seriously affected by subsequent events. Consequently, from 1997, and maybe a little before, complete speculation replaced betting on reasonable odds. As soon as you start to think that economic cycles are no more, that tomorrow will always be better than today and that consequently growth is endless, it obviously becomes appealing to gamble constantly, taking on more debt, buying more shares, more property, etc. and, for companies, ever-increasing capital expenditure.

In reality, it caused speculative bubbles, on the stock market especially, and tech stocks in particular, ending in the monumental stock market crash of 2000. In France, for example, the CAC40 stood at 7,000 in June 2000, and 2,300 by March 2003. The collapse was spectacular, and the crash inevitably had repercussions on the real economy. It therefore led to the recession. First point and first excess, bubbles, especially stock market bubbles, appeared very clearly, at that point.

From 2003, people again started to believe it was easy to eliminate boom and bust. Another series of long, thrilling years started. Years during which, in actual fact, collective euphoria again took grip, with a propensity for rose-tinted glasses to trump any wisdom. Consequently, from 2000 to 2007, we saw a rise in debt in private economic agents that was beyond all comprehension. A few illustrations. In the United States in 2000, household debt was equal to 100% of income. In 2007, it was 140%. In the UK, it was 100% in 2000, and 170% of income in 2007. Same story in Spain. In contrast, in Germany it was 70% in 2000 and stayed at 70% by 2007. Germany showed absolutely remarkable stability, while the rest of the world saw its debt skyrocket. France rose from 60% to 80%, which was less spectacular but still substantial.

All private economic agents, not only consumers but also businesses, experienced a worrying rise in debt leading to a credit bubble and a property bubble, as many people went into debt to buy property either for its yield or purely speculatively. It ended in a major financial and economic crisis, the second since the 1930s, from 2007 to 2009.

To this chapter of excesses and failures, we can add that, in order to respect (regardless of temperature, tides and prevailing winds) the norm of 15% minimum return on equity, many companies (not only in the USA but especially in the USA) had to buy back their own shares and got into debt to do so, which obviously weakened them and led more or less everywhere to an accumulation of fragile and risky financial positions. Lastly, a race for size was again triggered, for the alleged synergies, while the most serious studies conducted subsequently showed that half of all mergers created no value. But that is how euphoria can take hold. Anything seems possible during a euphoric phase.

During this period, senior management incomes rose significantly. In the US in 1965 – and these figures are interesting – the average income of a CEO was 44 times that of the workers. In the 2000s, the average income of a CEO, including the gains on stock options, was 400 times the lowest wages. Which has obviously resulted in a feeling of inequality, much more keenly felt in the United States than in France, as these figures hold more true for the US and UK than France. However, this has led to certain now well-known effects, in these countries particularly.

One of the latest effects of all this has been creative accounting and fraud. Examples were seen in 2001-2003, with Enron, Worldcom and Parmalat, to mention only the most famous, but there were others, including sometimes in France, resulting in 2003 in a total bond market freeze. No-one was willing to lend on bond markets any more, and fortunately banks were on hand to finance large companies, because it was impossible to issue bonds. As a consequence of this fraud, it should be recalled, there was complete illiquidity on the bond market in 2003.

All of which often led to a sort of short-termism on the part of executives, because the quarter results presentations were held strongly influenced their behaviour. We know full well that too much short-termism in business dealings can be hazardous to future well-being; hazardous for the companies themselves and hazardous for society in general. It was also criticised by many American economists.

The question then arises, if shareholder capitalism led to so much excess, of determining which reforms should be applied for the common good and whether, ultimately, it is truly right and proper that the only principal on whose behalf the executive acts is the shareholder. Do we now need partnership capitalism?


 The reply to this question in the economic and financial literature is that it is normal that it is only the shareholders, because shareholders take the risk. There is in fact no assurance of a fixed return in consideration for the contribution of their capital. There is no contractual certainty that their money will be returned, or any set yield defined in advance. For lenders or banks, it is slightly different. They obviously take a credit risk, but if the company does not go bankrupt, then they usually come before shareholders and importantly, unless the borrower defaults, they get a return fixed in advance even if the financial situation of the borrowing company changes, for better or for worse.

It is therefore reasonable for shareholders to exert some control over management. It is the least one would expect. However, it must be seen, and perhaps agreed with, that increasingly, the other stakeholders in a company also take risks. The theory that only shareholders take risks is not in itself sufficient, especially since the 80s and 90s. The reason is that executives under more pressure to satisfy shareholders have regularly increased dividend rates, including when profits fall; indeed precisely to offset the effect of falling profits.

Here are a few specific figures from the United States.
Between 1980 and 1990, business profits climbed slightly, but the proportion of profits taken in dividends doubled. This means that in those ten years, dividend distribution as a share of net profit rose from 24.7% to 50.1%. From 1990 to 1997, profits increased a great deal and the dividend percentage held steady. From 1998 to 2003, profits dropped and the absolute value of dividends rose. As a result, in 2003, 83% of net profits in the United States were distributed as dividends. Here we see a form of shareholder protection; shareholders naturally try to smooth out risk as much as possible. However, while shareholder risk is down, it is because other risks have increased at the same time. In particular, risk for employees, who are experiencing more risk in the variable part of their pay, or indeed with their job itself. This is not unhealthy and sometimes proves more efficient. But then it must be considered they are also a stakeholder in the business, to be taken into greater account. Mention can also be made of supplier risk, with suppliers under increasing pressure, and customer risk, customers sometimes being the instigators of a change in product quality, lower safety, or even accelerated obsolescence, as the press mentioned again recently.

It seems to me that it is reasonable to take seriously the risks to which other stakeholders are exposed. How can this be done? For employees, the idea, already accepted in France and many other countries, is that they are represented on the Board of Directors, as board members, because they are stakeholders in the business. Not in the majority, but to strike a balance, so their voice is heard.
For suppliers, it could be through the law.

For the environment, there is legislation, but also corporate image.
For customers, it is the strength of social networks and public image. Nowadays, if a customer threatens to mention customer service shortcomings on social media, things quickly get moving. A further aspect in regulation is the law, such as the class actions seen in the United States. But it is no bed of roses, and I hope there will not be too many class actions in France, although the fact remains that businesses do respond.

There are also – and forgive me this particular viewpoint – cooperatives and mutual societies, bearing in mind it is only one possible form, and not the only one. One possible form among many others. Allow me, therefore, for a brief moment, to plead my own cause for cooperative and mutual banks: without sacrificing any of their efficiency, they already match some of these characteristics in their retail banking business. In actual fact, their owners are their member-customers, who elect the board members, who are also members of the cooperative. In other words, almost all of the members of the board (apart from staff representatives) are themselves member-customers. This inevitably influences strategy and how business is conducted. I don’t think this would be easy to do everywhere, but in a retail bank, for example, it is realistic and useful.

Cooperative banking is also a decentralised model that strengthens relationships not only with its customers, but also with the communities where the bank operates. We are more in symbiosis, because we collect savings and lend money in the same area, and we obviously pay close attention to the regional economy.
The place accorded to employees should also be mentioned, because for some time, at Caisses d’Epargne bank for example, staff representatives have been members of the Supervisory Board.
This delivers expanded governance, which is a very modern approach, in a way.

o conclude, a discussion on this subject is fundamental, and it is worth redefining a ‘company’ to broaden its role, and to rightly and properly take all stakeholders into greater account. Without, however, taking the risk of any paralysing “legalism”, because the result of poorly defining ‘company’ could be endless legal proceedings, which would be unbearable.

I find the phrase “managed in its own interests” in Senard and Notat’s report interesting. It means that the purpose, the long-term purpose, of a company has been perceived. To add “…considering the social and environmental issues around its business activities” seems reasonable to me, in the first analysis.
Likewise the idea of suggesting the companies wishing to do so can set down a more specific “raison d’être” or corporate purpose. This new definition must be appropriate to each form of enterprise, since the raison d’être of a regional bank cannot be the same as that of a steel company or an IT company, etc. Any company, listed or otherwise, private or cooperative, large or small, if it so wishes, if its Board so wishes, could thus define its own purpose and reinvent the challenge of organisational governance.

It seems to me, if I might make so bold, that this is part of the price to pay to continue to have open companies in future, and impede the rise of populism.